1-800-PACK-RAT was my 5TH container, as I underestimated the shipping needs. I was using PODS and they couldn’t get a 5th one to me in a timely manner due to all the extreme traffic in 2020. For that reason, I was able to make a valid comparison of the 2 brands. Both brands worked, but 1-800-PACK-RAT exceeded in dispatch and customer interaction. The operator on the phone understood my needs more so than some of the operators with PODS. With PODS, I felt they were reading from a prepared script and were not listening to me and my needs, where as with 1-800-PACK-RAT, the team took care to understand what I specifically needed and made it happen. Given my experience, I would go 1-800-PACK-RAT before PODS.