When you put your trust in Rakuten Super Logistics for your fulfillment needs, you’re partnering with an experienced team of logistics experts. Here’s how we deliver the best ecommerce experience for both you and our customers.
1. Adding Inventory to Our Fulfillment Centers
Depending on which of our fulfillment centers is closest to you and your customers, you can ship your inventory to our warehouses in bulk. After receiving your products, we will store them in our warehouse, where they can be easily located, picked, and packed for your customer orders right away.
When your customers place an online order, the details of that order are immediately routed to our fulfillment center through our SmartFill fulfillment management platform. It tells us exactly what items are included in the order so we can quickly locate the products in our warehouse, gather them, and carefully pack them.
Our experienced RSL warehouse teams prepare each order for shipping by carefully packing every item using durable boxes, materials, and tape. Once the package is securely sealed, the shipping label is attached and scanned, and your inventory levels are updated.
Our 2-Day Delivery Network then picks up the package for shipping and delivery to your customer. You and your customers can track orders through our eCommerce shipping partners, which include UPS, FedEx, USPS, and DHL. With Xparcel, we will help you choose the shipping service that minimizes the transit time and shipping cost for you.
Even when orders are 100% accurate and delivered on time, there will still be a small percentage of returns from customers who decide they no longer need the product or find the item does not meet their particular needs. We offer complete return management services and the restocking of returned items to your inventory (when appropriate).
To learn more about our order fulfillment services and how we can help you enhance your customer experience, contact our team for a quote today!